SOCIAL MEDIA SPECIALIST

Website Company: KMC SOLUTIONS

The role will require the jobholder to provide full support and take responsibility for the day-to-day Community Management (CM) across all client social media channels i.e. Facebook, Twitter, YouTube, LinkedIn, Instagram, etc, including the Client’s Community platform, to provide best-in-class customer experience/engagement on social media.

Responsibilities

-Handle all social media interactions including:Helping customers with their service issues, providing accurate information, and ensuring closure for all cases, including those escalated outside of the team.
-Engaging customers on our social media properties (contests, content, etc.) to drive feedback
-Social media monitoring around brand sentiment and reputation
-Moderate the content and engage the members on our community forum.
-Pick up trending issues and report them expeditiously to the team leader.
-Help with social media coverage of events (e.g. Facebook Live) on-ground or remotely.
-Help with ad-hoc projects and tasks (social media & customer care related)
-Edit, proofread, and distribute content in a multi-channel environment.

Qualifications

-Diploma from an accredited tertiary institution with at least 2-3 years of experience in customer service in the telecommunications industry preferred.
-Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
-Understanding of Social Media Marketing is a plus point.
-Ability to work independently and with initiative.
-Excellent English comprehension and writing skills for social media.
-Emotionally intelligent.
-Ability to work rotating shifts (including weekends and public holidays) and be flexible with overtime.