Project Manager / Service Delivery Manager

  • Full Time
  • Remote

Website Company: ARCLABS

As part of the technical services group, the role of the service delivery manager is to ensure that all services delivery activities from implementation, deliveries, billings, and engineer activities are coordinated and planned properly and efficiently. He or she should act and perform as the single point of contact for all project related and technical concerns. The foundation of this position is establishing processes to provide consistently high levels of customer service in the most effective way possible. You will be reporting under the services delivery group that manages the end to end cycle of our managed services line of business.

Compensation

OPEN

Responsibilities

Facilitate project teams and technical groups on schedules, reporting, and issue monitoring
Manage projects from start to completion, including service delivery
Establish and oversee delivery processes with internal and external clients
Continuously monitor project delivery to ensure all deliverables and customer expectations are met
Create and update project schedules and plans, including financial, resource, and material requirements

Qualifications

Bachelor’s degree in computer science, information technology, or business-related field
Minimum 2 years of related project management experience in service delivery
Excellent verbal and written communication skills
Strong leadership skills with ability to handle projects individually and in groups
Conceptual knowledge of IT infrastructure components (servers, storage, network, data, cloud and applications)

Application Details

Send cv and application to info@arclabssoftware.com

To apply for this job email your details to info@arclabssoftware.com