- Full Time
- MAKATI
Website Company: KMC SOLUTIONS
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
Responsibilities
-Work with Talkdesks most valuable customers to understand their needs and help them succeed
-Work on client contract renewal and retainment
-Assist in onboarding and ongoing support while nurturing long-term partnerships
-Be the point of contact for clients after implementation of their cloud-based call center to achieve strategic business goals and objectives
-Ensure that our customers get the most out of their investment in Talkdesk
-Develop case studies outlining KPIs and metrics related to Talkdesks ROI
-Understand why customers use Talkdesk and how they can derive more value from the product
-Find opportunities for customers to increase their usage of Talkdesk
-Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps
-Provide feedback to the product team concerning customers requests for product enhancements
Qualifications
-3+ years of experience in Customer Success or similar role
-Proven ability to understand progressive technology
-Exceptional ability to develop relationships
-Near native Spanish language
-A true consulting approach and ability to communicate technical concepts to people of all backgrounds
-Demonstrated experience in building compelling business cases backed by data to introduce new processes
-Engaging personality, polished verbal and written communication skills and meticulous attention to detail
-Experience in mitigating churn, driving renewals and other revenue producing programs
-Experience in interpreting data analytics and deriving insights that drive customer value
-Highly organized self-starter who runs towards opportunities
-Ability to work cross-functionally in a fast-paced startup environment
-Strong business acumen
-MBA is appreciated